Shipping & Returns
Shipping
We can ship to virtually any address in the world. Note however that there can be legal restrictions on some products, and some products cannot be shipped to some international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Sales & Returns Policy
NOTICE! RMA (Return Merchandise Authorization)
A2Z Security Cameras cannot accept any returns under any circumstances without the client/user first submitting an RMA request and receiving a response from A2Z of an RMA number and shipping instructions. Contact A2Z at sales@a2zsecuritycameras.com or 817 953 6699 for RMA request
A2Z Security Cameras understands the frustration in having to return a product. Therefore we have experts in many types of security on staff, ready to assist you in ordering the correct products at the time of purchase. We highly recommend consulting our Experts if you ever have questions about any product you are ordering. Our mission is to help you get best security system solutions, every time from A2Z in security!
Product return policies are primarily based on the individual manufacturer's return policy. Many new, unopened products can be returned if within the time allowed by the particular vendor (typical 15-30 days). However, nearly all manufacturers are strict in not returning opened or used products. In the event that a return is requested of any product, restocking fees may be issued by the manufacturer when RMA is granted.
Sometimes products may require a return if for instance a product was defective or you received an incorrect item. At other times products may require a warranty service or replacement in which all cases A2Z Security Cameras working with the relevant vendors will provide a RMA and solution to solve the problem as fast as possible. Some products such as specialty or customized security products may have a strict no return policy unless for warranty purposes. A2Z Security Cameras will always strive to provide the most satisfactory results possible for our customers. We highly recommend however reviewing the return details with your A2Z sales agent on the specific products you are ordering to avoid confusion.
NOTE ON SPECIALTY PRODUCTS: ALL Specialized products are exempt from standard return policies and are to be considered Non-cancellable/Non-Refundable unless otherwise specified. This is obviously due to the fact that such products as example Surveillance Trailers, Solar Cameras, Custom NVR and DVR servers, Telescopic Mast, Mobile Systems, etc. that are custom built per customer requirements and are only produced and/or ordered upon customers order. Further, unless specified otherwise All specialized, specialty or special order products are strictly Pre-Pay.
All customers who conduct Business with A 2 Z Security Cameras, LLC Acknowledge and Accept A 2 Z Security Cameras' sales terms regardless of whether a transaction is placed on our website or via our sales representatives be it verbally, electronically or otherwise. All customers further Acknowledge and Agree that any disputes resulting in legal action shall be settled in a Court of Law within a Venue of A 2 Z Security Cameras choice in Dallas County, Texas and that A 2 Z Security Cameras is entitled to recompense all legal and otherwise associated fees resulting from such.